WILNIVO Privacy Policy

Effective Date: 5 October 2026
Last Updated: 5 October 2026

WILNIVO is an outdoor adventure, exploration, trekking, travel, safety, social-sharing, and nature-intelligence application operated by Source IT Solution.

This Privacy Policy explains how WILNIVO collects, uses, stores, protects, and shares information when you use the WILNIVO mobile application, related websites, services, APIs, and connected features.

By using WILNIVO, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Application: WILNIVO
Developer / Operator: Source IT Solution
Contact Email: support@sourceitsolution.in

For privacy-related questions, requests, or concerns, contact:

support@sourceitsolution.in

2. Information We May Collect

Depending on the features you use, WILNIVO may collect or process the following categories of information.

Account and Profile Information

We may collect:

• name,
• username,
• email address,
• profile photograph,
• profile information,
• account preferences,
• account status,
• authentication and security information.

Passwords are not stored in plain text.

Location Information

WILNIVO may process:

• approximate location,
• precise GPS location,
• location history generated during recorded trips,
• route breadcrumbs,
• coordinates associated with user-created adventure content,
• location information used for nearby discovery, navigation, safety, wildlife awareness, and trip recording.

Location permissions are requested only where required for the relevant feature.

Some functions may continue recording location while a trip is actively being recorded in the background, subject to the permissions granted by the user and operating-system restrictions.

Photos, Videos, Audio, and Camera Information

When you choose to use related features, WILNIVO may process:

• photographs,
• videos,
• Story and Reel media,
• profile photographs,
• camera captures,
• bird-identification photographs,
• bird or wildlife audio recordings,
• other user-generated media.

WILNIVO does not activate the microphone or camera in the background without an applicable user action and permission.

Trip and Adventure Information

We may process:

• recorded routes,
• trip start and end times,
• trip distance,
• route coordinates,
• GPS accuracy information,
• elevation-related information where available,
• Adventure Pack usage,
• offline-map and navigation state,
• route and safety-related activity.

Social and Community Information

WILNIVO may process:

• posts,
• comments,
• likes or other interactions,
• followers and following relationships,
• Stories and Reels,
• direct messages,
• shared content,
• reports or moderation submissions.

Safety-Related Information

When users choose to use relevant safety features, WILNIVO may process:

• trip-safety information,
• emergency or SOS-related information,
• selected trusted contacts,
• Safety Circle information,
• Trip Guardian status,
• location information needed for the selected safety feature.

Safety features should not be considered a substitute for emergency services or professional rescue services.

Bird and Wildlife Information

WILNIVO may process:

• bird photographs,
• bird audio recordings,
• bird observation information,
• wildlife observations,
• provider-generated identification suggestions,
• confidence scores or other provider response information.

Bird-identification results are suggestions and are not guaranteed to be scientifically verified identifications.

Where external licensed identification providers are used, only the information needed for that feature is transmitted to the provider.

WILNIVO is designed not to send precise observation coordinates to a Bird ID provider as part of ordinary identification requests.

Device and Technical Information

We may collect:

• device type,
• operating-system version,
• app version,
• network status,
• application diagnostics,
• error and crash information,
• security and session information,
• technical identifiers required to provide and protect the service.

Booking, Marketplace, and Transaction Information

Where marketplace or booking functionality is used, WILNIVO may process:

• booking details,
• guide or business interactions,
• transaction references,
• payment-status information,
• refund or settlement status.

Where an external payment provider is used, payment-card details may be handled directly by that provider rather than stored by WILNIVO.

3. How We Use Information

We may use information to:

• create and manage user accounts,
• authenticate users,
• provide profile and social features,
• provide trip recording and navigation,
• support offline functionality,
• provide nearby-place discovery,
• display Adventure Packs,
• provide safety and emergency-related features,
• enable messaging and calling features,
• process media uploads,
• provide Bird ID and wildlife-awareness features,
• operate bookings, guides, business, and marketplace features,
• moderate content and investigate abuse,
• prevent fraud and misuse,
• troubleshoot technical problems,
• improve application reliability and performance,
• comply with legal obligations,
• protect users, the platform, and third parties.

4. Permissions

WILNIVO may request access to device permissions including:

• precise or approximate location,
• background location,
• camera,
• microphone,
• photos and media,
• notifications.

Permissions are requested when necessary for the feature being used.

You can manage permissions through your device settings.

Some WILNIVO features may not function if required permissions are denied.

5. Location and Background Location

WILNIVO may use background location while a user has explicitly started an active trip-recording or safety feature.

Background location may be used to:

• maintain trip breadcrumbs,
• record the active route,
• support selected safety functions,
• preserve trip continuity while the app is not visible on screen.

WILNIVO does not use background location for unrelated advertising.

6. Offline Data

WILNIVO is designed with offline functionality.

Certain information may be stored locally on the device, including:

• trip information,
• offline Adventure Packs,
• map data,
• pending uploads,
• pending application actions,
• cached content.

Locally stored information may later synchronize with WILNIVO servers when connectivity becomes available, depending on the feature and user action.

7. How We Share Information

We do not sell personal data.

Information may be shared only where necessary with categories of service providers such as:

• cloud-hosting providers,
• storage providers,
• email-delivery providers,
• map or geographic-data providers,
• payment providers,
• licensed identification or AI providers,
• security and infrastructure providers.

These providers receive only information necessary to provide the relevant service and are subject to applicable contractual or legal obligations.

Information may also be disclosed where required by law, legal process, regulatory requirement, or to protect the safety and rights of users or others.

8. Public Content

Information you intentionally publish publicly may be visible to other WILNIVO users.

Examples may include:

• public profile information,
• posts,
• Stories,
• Reels,
• reviews,
• public adventure content,
• public place contributions.

WILNIVO may reduce or generalize sensitive location precision for certain wildlife or safety-related information.

9. Sensitive Wildlife Locations

WILNIVO may delay or generalize wildlife-location information to reduce the risk of exposing sensitive or vulnerable animals.

Exact wildlife locations should not be treated as publicly available tracking data.

10. Security

We use reasonable technical and organizational measures intended to protect user information, including:

• encrypted network communication,
• authentication controls,
• access controls,
• protected credentials,
• secure password hashing,
• audit and monitoring controls,
• server-side permission enforcement.

No system can guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide the service,
• maintain the user's account,
• satisfy legal or accounting requirements,
• prevent abuse,
• resolve disputes,
• enforce agreements.

Some information may be retained for a limited period in backups or security logs where legally or operationally required.

12. Account and Data Deletion

Users may request deletion of their WILNIVO account and associated personal information.

Account deletion should be accessible from within WILNIVO under account/profile settings or through the account-deletion process made available by Source IT Solution.

Users may also request account deletion by contacting:

support@sourceitsolution.in

When an account-deletion request is completed, personal data associated with that account will be deleted or anonymized unless retention is required by law, fraud-prevention requirements, legitimate security purposes, or another lawful obligation.

Google Play requires apps that allow account creation to offer a clear method for account deletion and to delete associated user data rather than merely freezing the account. Google Help

13. Children

WILNIVO is not specifically designed for children.

Users should meet the minimum age requirements applicable in their country.

Where required, WILNIVO may restrict features or access according to applicable laws and platform policies.

14. Third-Party Services

WILNIVO may integrate with third-party services for functions such as:

• maps,
• storage,
• communications,
• email,
• payments,
• media processing,
• Bird ID or nature-intelligence providers.

Third-party services may process information according to their own privacy policies and contractual terms.

15. International Data Processing

Information may be processed on servers located outside the user's state or country where permitted by applicable law and subject to appropriate safeguards.

16. User Rights

Depending on applicable law, users may have rights to:

• access personal information,
• correct personal information,
• request deletion,
• object to or restrict certain processing,
• withdraw consent where processing is based on consent,
• request information about the processing of their data.

Requests can be sent to:

support@sourceitsolution.in

17. Changes to This Privacy Policy

We may update this Privacy Policy when WILNIVO features, legal requirements, or data practices change.

The updated version will show the revised "Last Updated" date.

Material changes may also be communicated through the application or other appropriate means.

18. Contact Us

For privacy questions, complaints, data-access requests, or account-deletion requests, contact:

Source IT Solution
Email: support@sourceitsolution.in